Buying plants from Pretty Edibles
We do NOT ship plants. All plants must be picked up in person here at our nursery/garden center which is located in Spokane Valley, WA. From February until end of season (usually October) you can pre-order plants. From May through October we are open by appointment for you to come by and shop in person.
- Pre-ordered plants must be picked up during certain specified periods of time or 10 days from when you have been notified that all your plants are ready. When you pre-order you will be sent information for setting up an appointment to pick up your plants. You are responsible to make sure the appointment gets made and to ensure your plants will be picked up by you or someone you trust during the appointed time. Failure to show up for your plants can result in cancellation of your order and forfeiture of your deposit.
- Pre-ordering is not a guarantee of plants! We always do everything in our power to ensure you get the plants you order, but due to the living nature of plants as well as human error both outside of, and inside of our control that is not always possible. If some or all of your order must be canceled we will always let you know as soon as we possibly can.
- Browsing/shopping in person is possible after the first week of May. Simply contact us to set up an appointment to come by and browse around. It is important to note that only potted plants (not bareroot) are available for shopping in person. Bareroot plants must be pre-ordered and picked up in early April.
Pre-ordered plants require at least a 10% deposit:
This deposit is nonrefundable except under certain circumstances. We will fully refund your deposit if:
- Your order had to be canceled by us due to miss-counts, loss of product or other similar circumstances making us unable to fulfill your order.
- Upon coming to your appointment to pick up your plants you are not happy with any of them and want a full refund (this has never happened, but we want you to know we stand by our plants). Please note, this refund will only be possible if you actually come here and see the plants in person.
Under certain circumstances – and at our sole discretion – we may convert deposits to in-store credit. Please contact us if circumstances outside of your control has made pick up of your plants impossible or cancellation of your order absolutely necessary. We want to help work things out!
Returns, Exchanges and Refunds for Plants:
We do not accept returns on live plants.
We do have guarantees on our plants which would allow for exchanges and refunds under certain circumstances. They are as follows
- We guarantee that our plants are true to name. If a plant is found to be mislabeled we will give a 100% cash refund or credit.
- We guarantee all potted plants to be alive 30 days from purchase date. If your plant dies within that time you can return it for a 50% cash refund or credit.
- We guarantee all bare root plants (or plants that have not yet budded out) to be alive and to bud out above the graft. If a plant does not bud out within 90 days just contact us and return it within 110 days of purchase date and we will give you a 100% cash refund or credit, or possibly a replacement if we have one in stock (usually this will be a potted plant and you will just need to pay the potting cost for the replacement). If it is not possible for you to return the plant please contact us and we will see what we can do. We do ask that you give our plants at least 90 days to bud before contacting us about bringing it back. This is because it can take a while for plants to wake up, and digging them up right as they are trying to come out of dormancy can kill them.
Please Note: We cannot accept returns for sale items or Gift Cards or custom items.
Following regards our Outdoor Furniture & Decor only:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Also, if you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To start a return, you can contact us at alissa@prettyedibleplants.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at alissa@prettyedibleplants.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned like custom products (such as special orders or personalized items). This includes most items crafted by Cricket Forge. Please get in touch if you have questions or concerns about your specific item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.